Driverless Delivery Shows Promise and Sometimes Peril

Driverless Delivery Shows Promise and Sometimes Peril

A sad headline flashed across the phone right before a luncheon talk called The Autonomous Solution—a pedestrian was killed in Tucson, Arizona, by an autonomous vehicle, in what appears to be the first such death involving a driverless car. For the Postmates executive...
Onus is On Operator, Not Third Party, to Make Delivery Work

Onus is On Operator, Not Third Party, to Make Delivery Work

For all the restaurant operators grappling with how they can expand mobile delivery without losing their shirt—in other words, all of them—Laura Rea Dickey says one statistic may convince them that jumping on the wave is not optional. “What we have found is for us,...
Are Delivery Services Killing or Saving the Restaurant Biz?

Are Delivery Services Killing or Saving the Restaurant Biz?

Pictured above CEO of Kitchen United Jim Collins, left, and Fred LeFranc, CEO of Results Thru Strategy An operator rose from the audience at the FOD Conference to expose a major bone of contention between restaurateurs and third-party delivery systems. “We are...
When It’s Legal, It All Circles Back to the Contract

When It’s Legal, It All Circles Back to the Contract

Pictured above – Gray Plant Mooty attorney Ryan Palmer Establishing a solid chain of control for your departing meals is even more important when a restaurant is using third-party delivery services, according to a panel at the FOD Conference. “If I do grocery...
A Chat with Grubhub’s Stan Chia

A Chat with Grubhub’s Stan Chia

Fresh off the announcement of its deal to deliver for YUM Brands’ Taco Bell and KFC, Stan Chia, COO of Grubhub, told the audience at the FOD Conference, that the restaurant industry is mirroring the rise of e-commerce for retail, and for the first time ever people are...
Amazon’s message was all about the customer

Amazon’s message was all about the customer

Amazon’s Russell Baker gave conference attendees advice on how to be customer obsessed like the large, but nimble, company he works for as general manager of Amazon restaurants. “Obsession is all in, it preoccupies or intrudes on your mind,” he said. “Customers always...