by Laura Michaels | Apr 10, 2019 | News, Research, Top Stories
Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
by Laura Michaels | Apr 2, 2019 | Best Practices, Third-Party Delivery
Several years ago when Facebook entered the social media scene, franchisors often weren’t proactive in claiming their presence on the platform, leading franchisees to create their own pages. Many franchisors are still walking this back as they aim to gain control over...
by Laura Michaels | Feb 13, 2019 | Best Practices, News, Research
For Red Robin, the problem was its seasoned steak fries. As a signature item for the burger brand, it was imperative that the fries, along with the gourmet burgers and growing menu of entrees and sides, hold up in a container for 30 minutes if Red Robin was going to...
by Laura Michaels | Jan 28, 2019 | Automation, Research, Third-Party Delivery, Top Stories
Noting it’s the “first autonomous vehicle created from the ground up by an on-demand delivery company,” Postmates unveiled a robot dubbed “Serve,” which it calls a rover and plans to debut on the sidewalks of Los Angeles. That launch, the company points out,...
by Laura Michaels | Jan 9, 2019 | Best Practices, News, Research, Top Stories
The name itself piques interest: Viddl-It. Wayback Burgers’ new electric vehicle initiative, Viddl-It combines the on-site cooking of food trucks with on-demand delivery technology to ultimately bring consumers a better product. The desire to deliver a better...
