by Nicholas Upton | Aug 1, 2019 | Research, Third-Party Delivery, Top Stories
After writing about the new deal with Cold Stone Creamery parent, Kahala Brands and DoorDash, folks in our office got a strong hankering for some ice cream. We decided to take on the hard work of putting Cold Stone’s delivery to the test to see how well it can deliver...
by Tom Kaiser | Aug 1, 2019 | Briefs, News, Research
Ride-hailing giant Uber is reportedly eyeing the European grocery market, with Bloomberg reporting it’s looking to start grocery delivery to compete with Deliveroo and Just Eat—the continent’s two largest third-party delivery brands. Evidence: “We’re currently...
by Tom Kaiser | Aug 1, 2019 | News, Research, Third-Party Delivery
Grubhub CEO Matt Maloney is apparently fed up with negative press and how some of the brand’s competitors are behaving. He addressed both topics during the second quarter earnings call earlier this week. The Chicago-based company’s results were mixed. Grub posted a...
by Nicholas Upton | Aug 1, 2019 | Research, Third-Party Delivery
A New York Times writer’s 27 hours as a third-party delivery courier brought some of the industry’s last-mile ugliness to the masses last week. It does not paint the industry in a kind light, and just reading it is enough to trigger anxiety, as writer Andy Newman gave...
by Nicholas Upton | Jul 25, 2019 | News, Research, Third-Party Delivery
A new survey from US Foods digs into the grievances consumers have with third-party delivery and provides some eye-popping insight into some of the less-than-ethical things couriers do on the job. The food supplier conducted a national survey of 1,500 delivery...
by Tom Kaiser | Jul 25, 2019 | Research, Third-Party Delivery
There are plenty of reports showing national market share among U.S. delivery providers, but the industry is highly fragmented with some providers far outperforming others in the largest American cities. Grubhub has NYC on lockdown, while DoorDash leads in San...
