by Tom Kaiser | Jun 12, 2019 | News, Research, Top Stories
After leading a $575 million investment into Europe’s Deliveroo last month, Amazon is shutting down its Amazon Restaurants arm later this month and effectively calling it quits on directly competing with the largest U.S. delivery brands including Grubhub, DoorDash,...
by Tom Kaiser | Jun 6, 2019 | Best Practices, Research, Top Stories
Think you’re busy? Consider the plight of QSR cashiers wearing headsets to answer calls while taking in-person orders and coordinating with the back of the house to expedite food. It’s not easy, and we’ve all been on the business side by calling in to place an order...
by Nicholas Upton | Jun 6, 2019 | Best Practices, Third-Party Delivery, Top Stories
Wingstop CEO Charlie Morrison took to the airways on CNBC to talk about how the company’s large portion of digital orders has set the brand up for delivery success at the operator level. Because digital sales are more than 30 percent of the Wingstop business as of Q1...
by Tom Kaiser | May 29, 2019 | Best Practices, News, Third-Party Delivery, Top Stories
Google has added an “Order Delivery” button allowing customers to summon meals from their favorite restaurants, which can be delivered through Postmates, DoorDash, Delivery.com, Slice and ChowNow. The company says more delivery providers will be added soon. By...
by Beth Ewen | May 29, 2019 | Research, Top Stories
The conveyor belt may be the neatest thing at Kitchen United’s first Illinois ghost kitchen within the River North neighborhood in Chicago. Restaurant operators place their packaged orders and they’re whisked away overhead to get to the waiting delivery drivers, and...
by Tom Kaiser | May 22, 2019 | News, Research, Third-Party Delivery, Top Stories
It’s been clear that Amazon has its hungry eyes on the meal-delivery space, but it’s now making its big move with word that Seattle’s deliver-everything giant led a $575 million financing round in London-based Deliveroo, one of Europe’s largest third-party delivery...
