The Latest News
Franchisors Tackle the Delivery World for Entire System
The last couple of months have been “crazy” for Moe’s Southwestern Grill while many of the pending projects the franchise had in the works were rolled out quickly to meet the demands caused by the pandemic, such as a free delivery campaign at 550 stores, Tad Low,...
Bolt Bikes Lands Investment, Rebrands as Zoomo
Bolt Bikes, the e-bike manufacturer that’s focused on the delivery market and led by a former Deliveroo exec, announced it landed an eight-figure investment designed to help it expand operations in the United States, while also moving into new categories globally....
Restaurant Delivery Programs Go Native
Native delivery has emerged as one of the biggest themes of the year, said Food On Demand Editor Tom Kaiser, as restaurant operators seek to improve the economics of delivery and maintain more control over the experience. “The economics of third-party delivery are...
Foodski Delivers to Boaters Adrift at Mealtime
Drones was the original idea for delivering meals to boaters on White Bear Lake in Minnesota’s Twin Cities, but “I thought that wouldn’t work with people who had a couple of drinks,” said Dylan Dierking, founder of Foodski, a jet ski delivery service, most likely “the...
Key COVID Insights from Third-Party Platforms
In the hour-long Deep Dive panel during the Food On Demand Conference, leaders within the four major third-party networks shared some critical insights about the space. To see the whole panel and soak up all everything they discussed as well as many other great...
Food On Demand Topics
Finance
Amazon Approved for Deliveroo Investment
Amazon’s major investment in the U.K. delivery firm Deliveroo has been approved by regulators. As CNBC reported, it was an unusually contentious look at the deal by country regulators that underscored the caution they were taking around this massive shift in the...
Research
SeeLevel HX Unveils Its Third, 3rd-Party Delivery Satisfaction Survey
Because everything in the restaurant universe seems like a roll of the dice these days, SeeLevel HX’s title for its FODC presentation on its latest survey, “Are you gambling on your customers?”, seems apropos. Vice President of Operations and Partner Donna Goodwin...
The Deliverers
Franchisors Tackle the Delivery World for Entire System
The last couple of months have been “crazy” for Moe’s Southwestern Grill while many of the pending projects the franchise had in the works were rolled out quickly to meet the demands caused by the pandemic, such as a free delivery campaign at 550 stores, Tad Low,...
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Walmart Pilots Drone Program in N.C. Announces Next Drone Test
Walmart has begun doing real-world drone deliveries in Fayetteville, North Carolina, with partner Flytrex, which got approval in the city last year. The drones can carry about 6.5 pounds and travel 7 miles per trip, reaching speeds of about 32 miles per hour,...
FOD Briefs
Lyft, &pizza Pair Up on Late-Night Employee Rides
Lyft and &pizza, the tech-savvy fast-casual East Coat pizza brand, announced a new partnership to bring &pizza employees in Washington, D.C. a reliable late-night transit option. This isn’t exactly news in the off-premises world, but is another step forward in...
Grubhub, Just Salad Partner on Virtual Restaurant
Another week brings yet another example of a third-party delivery company partnering with a restaurant to launch a new virtual restaurant. This latest is New York City-based Just Salad partnering with Grubhub to launch Health Tribes, a digital-only concept that...
Delivery Bots ‘Paused’ After Accessibility Incident
Stuck because a robot won’t move out of the way might sound like a dumb episode of “Black Mirror,” but that was the reality for a doctoral student on the University of Pittsburgh campus. Emily Ackerman, a chemical engineering student who uses a wheelchair, said she...
Uber Buys Chilean Online Grocery Provider
Uber is getting into the online grocery business, which is increasingly being bundled into the same ecosystem as third-party restaurant delivery. In acquiring majority ownership of online grocer Cornershop, Uber will now have a toehold in Chile, Mexico, Peru and...
Ordermark Partners-Up for Social Media Ordering
The idea of ordering food via social media is gaining more and more traction as messaging platforms gobble up our lives. Huge numbers of consumers live their life on some messaging app or another, be it Slack, Messenger or whatever. Ordermark is sliding right in via a...
Grubhub Announces ‘Perks,’ Adding Offers, Loyalty
Grubhub this week announced new functionality dubbed “perks.” The new in-app feature means new options for diners and restaurant owners to better tailor the experience and potentially entice diners to order from them. It might not seem like a huge deal, but for a long...