The Latest News
Outstanding Operator: Papa Johns
The world’s third-largest pizza chain is recognized for embracing new ways of learning, adapting to changing customer habits and exploring modern technology for each part of its business.
Flybuy Aims to Erase Restaurant Wait Times Via AI-Driven Solution
Flybuy Connect aims to eliminate restaurant wait times and provide a more accurate handoff for drive-thru, pickup or delivery orders.
Hungry House, MegaBite Merge to Form BiteLabs
The merged entity’s goal is to bring its chef-inspired, digitally forward fast casual offering across the Americas.
Uber Eats Launches New Feature to Tackle Hard-to-Find Locations for Couriers
Uber Eats live location feature is designed to help couriers navigate potentially challenging delivery locations, such as parks and playgrounds.
Viral TikTok Dishes Available for Delivery through VDC
Social media platform TikTok teams with Virtual Dining Concepts to deliver popular food trends to consumers doors.
ezCater Supports Underrepresented Groups with New Supplier Diversity Program
With two new filters, ezCater aims to help connect customers with small businesses and restaurants owned by underrepresented groups.
Outstanding Operator: Another Broken Egg Cafe
CEO Paul Macaluso knows first-hand how to streamline the off-premises side of a business—building a successful delivery and takeout program from the ground-up with growth plans underway.
Voice AI Surge Continues as More Restaurants Automate Ordering
Jersey Mike’s is the latest fast casual to integrate AI-voice ordering through SoundHound.
Outstanding Operator: The Smoke Shop BBQ
A long-time chef looking for a higher challenge switched to BBQ, leaned on third-party delivery with no qualms about the cost.
Cultural Navigation in Global Restaurant Delivery: Crafting Success Amid Diversity
In the dynamic world of international restaurant delivery, large players like DoorDash, UberEats, and Delivery Hero, alongside their smaller counterparts, face the complex task of tailoring their operating models to diverse cultural needs.
Stuart and UrbanPiper Partner to Accelerate Delivery
Stuart teams up with UrbanPiper for faster order and delivery in the UK, Ireland, and Europe.
Outstanding Operator: Chipotle
The fast-casual is being recognized for its innovation, consistently implementing new technologies and digital-forward formats to streamline operations.
Food On Demand Topics
Finance
Nestle Invests $100M in Wonder
New York-based Wonder Group received a $100-million investment from Nestle.
Research
Study Finds Grocery Delivery Less Sustainable than In-Store Shopping
New research examines the impact, energy use, emissions, and traffic congestion of grocery delivery and whether there may be a better way to manage and optimize deliveries.
The Deliverers
ASAP Food Delivery Ceases Operations, Files Bankruptcy
ASAP, formerly known as Waitr, shuttered its food and delivery operations Tuesday and filed for Chapter 7 bankruptcy.
Best Practices
What are your peers doing in delivery? Get some of the best practices out there.
Uber Eats Expands Robotic Delivery to Japan
Deliveries are expected to begin in part of Tokyo by the end of March 2024, via Cartken’s “Model C” autonomous, sidewalk robot.