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Full-Service Dining Satisfaction Back to Pre-Pandemic Levels

Full-Service Dining Satisfaction Back to Pre-Pandemic Levels

by Tom Kaiser | Jun 28, 2023 | COVID-19, News

According to the latest American Customer Satisfaction Index (ACSI) survey, customer satisfaction with full-service restaurants is back up to pre-pandemic levels, topping all other industries included in the index along with athletic shoes and soft drinks. Results...
Big Brand Management Talks Ghost Kitchens and Geographic Shifts

Big Brand Management Talks Ghost Kitchens and Geographic Shifts

by Arthur Robert | Mar 3, 2022 | News

When COVID-19 hit, it was clear that things in the restaurant industry were going to change. Many of those changes, such as the rise of delivery, were obvious. But other changes and their knock-on effects would have been harder to predict. “I never thought I’d see the...
OPU

Starting in September

Off Premises University is a new digital content series designed to inform and educate restaurant operators on some of the most critical off-premises issues affecting their business and the best practices to address them.

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