According to a new report from customer experience and brand research firm Service Management Group (SMG), awareness of delivery is growing while fast-food restaurants in particular are increasing delivery at three to five times faster than the fast-casual and...
The Uber IPO documents are finally here, and the much anticipated tech giant’s emergence into the public sphere shows just how competitive the delivery industry is for the third-party delivery firms —and for restaurants and retailers. Ahead of the ride-sharing and...
Much is made of the perceived leverage third-party services have over the restaurants whose food they deliver, but in reality, “Operators have the real leverage because the third-party apps need you as much as you need them.” That was the conclusion from Eli Portnoy,...
The delivery wars are real, and spilling across corporate borders with the latest announcement that DoorDash hired away Ryan Sokol, a former director who was with Uber for more than four years. In a DoorDash blog post announcing Sokol’s hire as its new vice president...
With mall and hotel kiosks, packaged goods on store shelves and drive-thrus all over, you might feel like Starbucks is everywhere, but a new delivery partnership with Uber Eats means that coffee call may soon be coming from inside your house. During its 2018 Investor...
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Outstanding Operators
Food On Demand Outstanding Operators features restaurant brands with innovative operations that are taking creative paths to success with delivery and all things off-premises.