How Lucille’s Smokehouse Bar-B-Que Partnered with Kitchen United to Successfully Launch a Virtual Kitchen During COVID-19

In March 2020, Lucille’s Smokehouse Bar-B-Que, a regional barbeque chain
headquartered in Southern California with over 20 locations, partnered with Kitchen
United to launch a virtual kitchen at Kitchen United Mix in Pasadena, CA.
Existing local brand presence, the demand for barbeque in the area, and the
geographic alignment between two existing brick and mortar locations made
Pasadena an ideal market for expansion for Lucille’s. With Kitchen United they knew
they could get up and running quickly with hardly any startup costs, powered by a
proven takeout model. To them, it made complete sense.  

Curbside and Contactless Pickup/Delivery Options

COVID-19 has had a massive impact on the foodservice industry, forcing restaurants to close
their dining rooms and focus on takeout and delivery options. According to a recent
Dataessential report, “92 percent of restaurant traffic is now off-premise with 30 percent being
drive-thru orders, 23 percent order-ahead, 21 percent delivery, and 18 percent to-go. Online
ordering and delivery are growing more now than before the coronavirus, up a healthy 7

It is expected that Curbside Pickup and Contactless Pickup / Delivery options will become the “new normal” for the restaurant
industry. NovaDine offers solutions now to keep you ahead of the curve, ensuring success for your restaurants.

Building virtual connections in the COVID era : A business survival guide

We ask ourselves: When are things going to get back to normal? And the hard truth is, they won’t. In the face of so much societal and cultural upheaval, the question becomes: How do we adapt to thrive in the short and longterm?

While we don’t have a crystal ball, we can see a story unfold in the data. This story has real implications for businesses across industries looking to ride the wave of uncertainty without wiping out. And it all revolves around digital interactions.