White Papers

We’re bringing you a library of sponsored white papers that will make you more knowledgeable on a number of subjects near and dear to your net worth. Written by experts in their field, these detailed reports provide the latest thinking on everything restaurant and foodservice related.

It’s no secret that online ordering is taking the world by storm. COVID-19 spurred explosive growth in the already rapidly growing takeout and delivery industry, and the popularity of these offerings amongst consumers is not expected to decrease to pre-pandemic levels. Online ordering is here to stay and will continue to drive incremental revenue for restaurants. For restaurants not yet set up to provide off-premise dining, there has never been a better time to tap into the food industry’s fastest-growing revenue channel: online ordering. For those operators already offering online ordering, it’s never too late to re-evaluate your tools to make sure you’re maximizing your orders and revenue. This guide will provide you with the information you need to run a profitable takeout business.

The state of the delivery experience: 7 trends for the new era of food delivery

A global pandemic has only heightened the focus on convenient options—and restaurants are meeting that demand with expanded delivery options. In this latest installment in the longest-running study of food delivery research, we analyze consumer behavior and feedback to reveal 7 food delivery trends restaurants can use to improve the delivery experience and drive business outcomes.

Download the executive brief to learn:

  • What’s the cost of a bad third-party delivery experience?
  • Which providers are most preferred by consumers?
  • Is third-party delivery cannibalizing restaurant business?

Across the globe, businesses are entering a transformative chapter where the success and stability of traditional service styles has been challenged, indefinitely. Consumers now look at a dollar spent as a dollar invested. And for the hospitality industry, delivering on the heightened expectations of service, value and quality—consistently—will be the driving force behind sustainable growth.

Operators must determine if they have the tools needed to make data-driven decisions that uphold brand standards, meet guest expectations, and drive performance throughout the business. Brands that put guests at the heart of their business and focus on strengthening every step of their hospitality win.

In this white paper, you will uncover:
• The state of experience management today, and how brands are driving innovation, engagement, and profitability.
• The value of harnessing the voice of your guests to improve performance.
• How brands are increasing their NPS and solidifying their success for 2021 and beyond.

From full- service to fine dining, forward-thinking companies are looking at the ‘invisible’ indicators of operational success by capturing guest sentiment throughout the customer journey, and analyzing performance with experience management technology to influence NPS, CSAT, and digital review sites.

Pandemic turned delivery business from supplement operation to key source of revenue and growth for all restaurants.

While attempting to improve delivery experiences for customers, many restaurants are faced with a lack of quality control due to outsourced delivery models. Brands lose identity, customer loyalty drops, and repeat orders fall away.

In this case study, we look at the innovative way in which Portillo’s Hot Dogs gained control of the guest experience by launching a hybrid delivery model with Cartwheel. The results: Portillo’s improved their customers’ experience with delivery orders and saw an uptick in repeat orders.