The pandemic has only accelerated the rate of digital transformations for restaurant and retail brands. Those that don’t adapt to customer expectations around order ahead, delivery and curbside pickup risk losing customers to their more tech-savvy competitors. In this playbook, Hathway and Radar outline what it takes to build a winning, order ahead application by:

• Developing a long-term product strategy
• Assembling the right technology stack
• Integrating a loyalty program
• Designing personalized experiences

Plus, we examine real-world examples of brands that are doing it right and discuss the steps they took to create the most popular apps in the restaurant and retail space.